Privacy Policy

1. Introduction

This policy governs the collection and use of your personal information by Gao Real Estate and its related entities, subsidiaries, employees. This policy is a statement of commitment by Gao Real Estate to set out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Personal information collection

2.1 How to collect personal information

We collect personal information directly from you in person, by telephone, letter, fax, email, Wechat or when you provide it to us through our websites, by entering requesting information or material from us.

2.2 What personal information we collect

We collect personal information about you to enable us to assess your suitability and eligibility for buying or selling a property, property management services, applying for a home loans, insurance policy or for the provision of other services. The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation and financial information.

When we request your personal information, we will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.

If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.

3. How we use your personal information

We use your personal information to assist us in:

Conducting our business;
Completing a transaction to which the provision of that personal information relates, for example, in the completion of reservation forms;
To communicate information about our products and services to you;
For our internal administrative, marketing, planning, product development and research requirements;
To update a Group Representative and/or third party referrer regarding the progress or success of any product sold to you for example, to calculate a commission or fee; and/or
Remarketing using cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page (http://goo.gl/5BL8t).

At any time you may opt out of receiving any communications from us (other than as required for the operation of our business). If you wish to opt out of receiving communications from us please either contact your Agent or our company administration whose contact details are set out later in this policy.

4. Your access rights to the personal information we hold

At any time, you may ask us to provide you with a list of the personal information we hold about you, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.

If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Financial information becomes out of date very quickly and so we will update that information if it is required in any future dealings we may have with you.

We will take reasonable steps to destroy or remove identifying information of your personal information, when your personal information is no longer required for our business functions.

5. Disclosure of information to others

We may disclose your personal information to our related bodies corporate, our Agents, our approved panel of lenders, service providers, property data service providers and agents that we use in the ordinary operation of our business. For example, if you provide us with personal information to find a suitable loan, we may collect personal information about you and disclose it to our approved panel of lenders or our Agents.

We will only use and disclose your personal information for the purposes that we collected the personal information, such as:

assisting you with the sale of a property;
assisting a third party purchase your property;
to assist you to locate a suitable property;
whether you may qualify for a property, loan and/or insurance product;
for administrative purposes, such as data processing, printing or mailing;
to update a referrer with the general progress of a product sold to you (excluding any sensitive information); and/or

If your personal information is disclosed to third parties, these third parties are strictly prohibited from using your personal information for any other purpose. We will only disclose to these third parties that information necessary for them to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or regulation.

6. Information management and security

Gao Real Estate will take reasonable steps to:

Ensure that the personal information collected and used is accurate, complete and up to date;
Destroy or permanently de-identify personal information if it no longer needs it for any purpose; and
Protect your personal information from misuse, loss and from unauthorised access, modification or disclosure.

Meanwhile, you acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the Internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities, which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

7. Cookies

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

8. Changes to this privacy policy

We may change this privacy policy from time to time to comply with new laws or codes of practice, which may be developed. We may also change this policy to include any new products or services we may provide from time to time.

Open For Inspection Collection Notice

Privacy Act 1988, Spam Act 2003, Do Not Call Register Act 2006 and the National Consumer Credit Protection Act 2009.

We store and use your personal information collected from you at the opens for inspections for security purposes on behalf of our clients.

We will also use your personal information to contact you by means of any officer, contractor, employee or agent in relation to this property as well as other properties, products and services which we believe may be of interest to you and for customer feedback on our services.

In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above and you consent to us disclosing your personal information to our related bodies corporate and each of their officers, contractors, employees and agents who may collect, store and use of your personal information in the manner set out above. You are also consenting for us to give your personal information to our preferred product suppliers.

You acknowledge and agree that this consent is effective consent for the purposes of the Do Not Call Register Act 2006, Spam Act 2003,Privacy Act 1988 and National Consumer Credit Protection Act 2009 and is deemed to be for an indefinite period (unless you advise us differently). If you do not provide the information, we may not be able to provide an effective service to you. If you require more information you can contact us on the details provided below.

9. Contact us

You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:

Suite 1, G/24 Albert Road
South Melbourne VIC 3205
Australia

Ph: (+61)3 9696 5099

Email: info@gaorealestate.com.au